Ubee DDW365 Uživatelský manuál stáhnout pdf (Strana 13)

FOR QUESTIONS AND ACTIVATION 18773095869 ^ twc.com/easyconnect | 11

Troubleshooting

Your cable modem should operate continuously without

maintenance. You may leave the modem on even when

you turn o your computer.

Self-help tool

The TWC Self-help tool provides easy access to how-to

videos and common troubleshooting steps online 24/7.

Access self-help resources through twc.com/account or

the MyTWC® mobile app for iOS and Android. Select the

“Register for a TWC ID” button that appears on the login

page to complete the one-time registration process. Once

you have successfully logged in:

• Select the “My Account” tab.

• Scroll to “Manage and Troubleshoot Services.”

• Select the “Troubleshooting” tab.

• Select “Video, Internet or Phone” from the drop-

down to display the equipment you would like to

troubleshoot.

• Select the symptom you are experiencing.

Check coaxial cable and Ethernet connections

If the connection on any of your cables becomes loose,

you will not be able to send or receive data. Make sure all

connections are secure.

Conirm the cable signal is active

If you have cable TV service, conirm that you are

receiving a signal and that the channels are clear.

Power cycle your modem

Turn o your computer and unplug the power cord to your

modem and router (if applicable). Wait 45 seconds and plug

them back in. When the lights on your modem are solid,

restart your computer.

If the above steps do not resolve your issue, please call

18773095869 and say, “Internet Technical Support,” or

visit twc.com/easyconnect.

To verify your upload and download speeds, please visit

twc.com/speedtest and follow the instructions on the site.

Additional support

If you have any questions during the connection process,

visit us at twc.com/easyconnect for more self-help

information or call us at 18773095869.

If you need a professional service appointment, there

may be a nominal fee if the resolution is related to an

incomplete or incorrect Easy Connect connection.

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